Compatible with Fusion version: 4.0.0 through 5.12.0 The ServiceNow Datasource retrieves data from the ServiceNow repository.
ImportantV1 deprecation and removal noticeStarting in Fusion 5.12.0, all V1 connectors are deprecated. This means they are no longer being actively developed and will be removed in Fusion 5.13.0.The replacement for this connector is in active development at this time and will be released at a future date.If you are using this connector, you must migrate to the replacement connector or a supported alternative before upgrading to Fusion 5.13.0. We recommend migrating to the replacement connector as soon as possible to avoid any disruption to your workflows.
For more information, see the: ServiceNow records are stored in named tables.

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Configuration

The account used to crawl needs to have the personalize_dictionary role in addition to READ access to the following System Tables:
  • Crawl
    • sys_dictionary
    • sys_glide_object
    • sys_db_object
  • Recrawl
    • sys_audit_delete
  • Sec trimming:
    • sys_security_acl_role
    • sys_group_has_role
    • sys_user_grmember
    • sys_user_has_role
When entering configuration values in the UI, use unescaped characters, such as \t for the tab character. When entering configuration values in the API, use escaped characters, such as \\t for the tab character.