What you’ll find here
Support Tiers
Different support policies apply based on your deployment type and licensing model:- Enterprise Technical Support covers customer-hosted, server-based Fusion products with 24-month mainstream support periods
- Managed Services Support covers cloud-native Fusion hosted by Lucidworks with 24x7 incident response and SLA guarantees
- Modern Technical Support covers customer-hosted, cloud-native Fusion with 18-month support windows
- Technical Support provides general guidance on opening support cases and working with the Lucidworks support team
Support Lifecycle Policies
Version support policies vary by Fusion release:- Fusion 5.17.0 and later follows semantic versioning with annual major releases supported for 20 months
- Fusion 5.5.1 through 5.9.16 includes Long-Term Support (LTS) and Rapid Release models
- Fusion 5.5.0 and earlier covered by the original Modern and Enterprise lifecycle policies
Technology Support
Policies governing third-party components and platform compatibility:- Apache Solr Support Policy defines which Solr versions receive support and updates
- Certified vs. Supported Policy explains the difference between certified configurations and general support coverage
Product Features
Information about limited availability features and their version dependencies.Privacy and Compliance
Policies for data collection and privacy:- Signals Beacon Privacy and Security outlines anonymization protocols and data protection measures
- GDPR Compliance Policy details how the Signals Beacon meets GDPR requirements