Lucidworks Version Support Lifecycle
| Starting with the release of Fusion 5.5.1, this policy is updated to the Lucidworks Version Support Lifecycle. For the Fusion 5.5.0 and earlier policy, see Lucidworks Fusion Product Lifecycle. |
Lucidworks Version Support Lifecycle
The Lucidworks Version Support Lifecycle describes the phases during which Lucidworks software is eligible for hotfixes and support. Lucidworks understands the importance of upgrade planning for our customers and partners. With the release of Fusion 5.5.1, Lucidworks simplified the release process to Rapid Release Support and Long-Term Release Support.
Policies
Long-Term Support Release Policy
Lucidworks understands that our customers need stability and predictability. Therefore, Lucidworks provides long-term support (LTS) releases for a two-year period, beginning at the time that the release is made Generally Available (GA). During this time, Lucidworks provides rapid and maintenance releases for bug fixes, security patches, and other updates to ensure the software remains stable and secure.
Our long-term support releases are identified as such, and customers can choose to use these releases if they prefer a more stable and predictable experience.
At the end of the support period, Lucidworks will notify customers and encourage them to upgrade to a newer version of the software to ensure continued security and stability.
In addition to bug fixes and security patches, Lucidworks also provides customers with regular communications on the roadmap for the software, including new features and improvements that are planned for future releases. This will help our customers plan for future upgrades and take advantage of the latest improvements to the software.
Overall, our support policy is designed to provide our customers with the flexibility they need to use our software in the way that works best for them. Whether customers need the latest features and bug fixes as quickly as possible or prefer a more stable and predictable experience, Lucidworks is committed to providing the support they need to be successful.
Rapid Release Support Policy
For rapid releases, Lucidworks understands that our customers need the latest features and bug fixes as quickly as possible. Therefore, Lucidworks provides support for the latest version of the software for a period of six months. During this time, Lucidworks will provide bug fixes, security patches, and other updates for the latest version of the software.
Lucidworks will also provide customers with regular updates on the latest features and bug fixes included in each new software release. This will help our customers stay up-to-date and take advantage of the latest improvements to the software.
Maintenance Release Support Policy
For maintenance releases, Lucidworks provides customers with critical bug fixes and security patches for LTS releases outside of the scheduled release cycle, but it should be noted that those updates will not change the end support date for that specific release.
Reference tables
| Fusion Version | General Availability | Release Type | End of Support Date | |
|---|---|---|---|---|
5.10 |
5.10.0 |
September 28, 2023 |
Rapid |
March 28, 2024 |
5.9 |
5.9.1 |
September 5, 2023 |
Maintenance |
June 29, 2025 |
5.9.0 |
June 29, 2023 |
LTS |
June 29, 2025 |
|
5.8 |
5.8.1 |
June 8, 2023 |
Maintenance |
September 22, 2023 |
5.8.0 |
March 22, 2023 |
Rapid |
September 22, 2023 |
|
5.7 |
5.7.1 |
January 30, 2023 |
Maintenance |
June 13, 2023 |
5.7.0 |
December 13, 2022 |
Rapid |
June 13, 2023 |
|
5.6 |
5.6.1 |
September 20, 2022 |
Maintenance |
February 10, 2023 |
5.6.0 |
August 10, 2022 |
Rapid |
February 10, 2023 |
|
5.5 |
5.5.2 |
May 30, 2022 |
Rapid |
November 30, 2022 |
5.5.1-3 |
July 26, 2023 |
Maintenance |
April 13, 2024 |
|
5.5.1-2 |
June 8, 2023 |
Maintenance |
April 13, 2024 |
|
5.5.1-1 |
March 29, 2023 |
Maintenance |
April 13, 2024 |
|
5.5.1 |
April 13, 2022 |
LTS |
April 13, 2024 |
|
| 2022 | 2023 | 2024 | 2025 | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Version |
Q1 |
Q2 |
Q3 |
Q4 |
Q1 |
Q2 |
Q3 |
Q4 |
Q1 |
Q2 |
Q3 |
Q4 |
Q1 |
Q2 |
Q3 |
Q4 |
5.5.1 |
✅ |
✅ |
✅ |
✅ |
✅ |
✅ |
✅ |
✅ |
✅ |
|||||||
5.5.1-1 |
✅ |
✅ |
✅ |
✅ |
✅ |
✅ |
||||||||||
5.5.1-2 |
✅ |
✅ |
✅ |
✅ |
||||||||||||
5.5.1-3 |
✅ |
✅ |
✅ |
|||||||||||||
5.5.2 |
✅ |
✅ |
✅ |
|||||||||||||
5.6.0 |
✅ |
✅ |
✅ |
|||||||||||||
5.6.1 |
✅ |
✅ |
✅ |
|||||||||||||
5.7.0 |
✅ |
✅ |
✅ |
|||||||||||||
5.7.1 |
✅ |
✅ |
||||||||||||||
5.8.0 |
✅ |
✅ |
✅ |
|||||||||||||
5.8.1 |
✅ |
|||||||||||||||
5.9.0 |
✅ |
✅ |
✅ |
✅ |
✅ |
✅ |
✅ |
✅ |
✅ |
|||||||
5.9.1 |
✅ |
✅ |
✅ |
✅ |
✅ |
✅ |
✅ |
✅ |
||||||||
5.10.0 |
✅ |
✅ |
✅ |
|||||||||||||
Definitions
- General Availability
-
The date the release version was released is Generally Available to all clients.
- Support End Date
-
Once the support end date is passed, Lucidworks Support asks the client to upgrade before offering any support.
Lucidworks Fusion Product Lifecycle
| This policy is valid for Fusion 5.5.0 and earlier only. Starting with the release of Fusion 5.5.1, this policy is updated to the Lucidworks Version Support Lifecycle. |
Modern Policy
The Lucidworks Modern Technical Support Policy covers Customer-hosted, cloud-native Fusion products available through subscription directly from Lucidworks or through resellers.
Fusion Products covered by the Modern Policy
| Product | Release Date | End of Service |
|---|---|---|
Fusion 5.0.x |
September 11, 2019 |
March 11, 2021 |
Fusion 5.1.x |
March 12, 2020 |
September 12, 2021 |
Fusion 5.2.x |
August 24, 2020 |
February 24, 2022 |
Fusion 5.3.x |
November 18, 2020 |
May 18, 2022 |
Fusion 5.4.x |
April 23, 2021 |
October 23, 2022 |
Fusion 5.5.0 |
March 18, 2022 |
September 18, 2023 |
Enterprise Policy
The Lucidworks Enterprise Lifecycle Policy covers Customer-hosted, server-based Fusion products available through subscription or a perpetual licensing model.
App Studio Products covered by the Enterprise Policy
| Product | Release Date | End of Mainstream Support |
|---|---|---|
App Studio < 4.2.6 |
N/A |
September 1, 2020 |
App Studio Enterprise 4.5 |
August 16, 2019 |
August 16, 2021 |
App Studio Enterprise 4.6 |
September 27, 2019 |
September 27, 2021 |
App Studio Enterprise 4.7 |
November 07, 2019 |
November 07, 2021 |
App Studio Enterprise 4.8 |
January 13, 2020 |
January 13, 2022 |
App Studio Enterprise 4.9 |
January 30, 2020 |
January 30, 2022 |
App Studio Enterprise 4.10 |
March 12, 2020 |
March 12, 2022 |
App Studio Enterprise 4.11 |
July 21, 2020 |
July 21, 2022 |
App Studio Enterprise 4.12 |
September 16, 2021 |
September 16, 2023 |
App Studio Enterprise 4.13 |
September 16, 2021 |
March 16, 2024 |
Fusion Products covered by the Enterprise Policy
| Product | Release Date | End of Mainstream Support |
|---|---|---|
Fusion 4.0.x |
February 22, 2018 |
February 22, 2020 |
Fusion 4.1.x |
July 17, 2018 |
July 17, 2020 |
Fusion 4.2.0 |
March 1, 2019 |
March 1, 2021 |
Fusion 4.2.1 |
April 8, 2019 |
April 8, 2021 |
Fusion 4.2.2 |
May 20, 2019 |
N/A (release pulled) |
Fusion 4.2.3 |
June 28, 2019 |
June 28, 2021 |
Fusion 4.2.4 |
September 3, 2019 |
September 3, 2021 |
Fusion 4.2.5 |
October 22, 2019 |
October 22, 2021 |
Fusion 4.2.6 |
April 1, 2020 |
April 1, 2022 |
Fusion 4.2.6-SP3 (requires Extended Support entitlement)[1] |
June 27, 2022 |
Release date of next service pack |
Attivio Support
All Attivio releases will reach End-of-life (EOL) in December 2023. At that time, all Attivio Products will be terminated. For assistance planning for your future requirements, please contact your Customer Success representative.
| Product | Release Date | End of Life |
|---|---|---|
Attivio 4.3.x |
December 2014 |
December 2018 |
Attivio 4.4.x |
July 2016 |
September 19, 2019 |
Attivio 5.2.6 |
January 2017 |
January 31, 2022 |
Attivio 5.5.x |
July 2017 |
December 31, 2023 |
Attivio 5.6.x |
October 2019 |
December 31, 2023 |