Product Selector

Fusion 5.11
    Fusion 5.11

    Lucidworks Version Support Lifecycle

    Starting with the release of Fusion 5.5.1, this policy is updated to the Lucidworks Version Support Lifecycle. For the Fusion 5.5.0 and earlier policy, see Lucidworks Fusion Product Lifecycle.

    Lucidworks Version Support Lifecycle

    The Lucidworks Version Support Lifecycle describes the phases during which Lucidworks software is eligible for hotfixes and support. Lucidworks understands the importance of upgrade planning for our customers and partners. With the release of Fusion 5.5.1, Lucidworks simplified the release process to Rapid Release Support and Long-Term Release Support.

    Policies

    Long-Term Support Release Policy

    Lucidworks understands that our customers need stability and predictability. Therefore, Lucidworks provides long-term support (LTS) releases for a two-year period, beginning at the time that the release is made Generally Available (GA). During this time, Lucidworks provides rapid and maintenance releases for bug fixes, security patches, and other updates to ensure the software remains stable and secure.

    Our long-term support releases are identified as such, and customers can choose to use these releases if they prefer a more stable and predictable experience.

    At the end of the support period, Lucidworks will notify customers and encourage them to upgrade to a newer version of the software to ensure continued security and stability.

    In addition to bug fixes and security patches, Lucidworks also provides customers with regular communications on the roadmap for the software, including new features and improvements that are planned for future releases. This will help our customers plan for future upgrades and take advantage of the latest improvements to the software.

    Overall, our support policy is designed to provide our customers with the flexibility they need to use our software in the way that works best for them. Whether customers need the latest features and bug fixes as quickly as possible or prefer a more stable and predictable experience, Lucidworks is committed to providing the support they need to be successful.

    Rapid Release Support Policy

    For rapid releases, Lucidworks understands that our customers need the latest features and bug fixes as quickly as possible. Therefore, Lucidworks provides support for the latest version of the software for a period of six months. During this time, Lucidworks will provide bug fixes, security patches, and other updates for the latest version of the software.

    Lucidworks will also provide customers with regular updates on the latest features and bug fixes included in each new software release. This will help our customers stay up-to-date and take advantage of the latest improvements to the software.

    Maintenance Release Support Policy

    For maintenance releases, Lucidworks provides customers with critical bug fixes and security patches for LTS releases outside of the scheduled release cycle, but it should be noted that those updates will not change the end support date for that specific release.

    Reference tables

    Fusion Version General Availability Release Type End of Support Date

    5.11

    5.11.0

    January 3, 2024

    Rapid

    July 3, 2024

    5.10

    5.10.0

    September 28, 2023

    Rapid

    March 28, 2024

    5.9

    5.9.2

    December 13, 2023

    Maintenance

    June 29, 2025

    5.9.1

    September 5, 2023

    Maintenance

    5.9.0

    June 29, 2023

    LTS

    5.8

    5.8.1

    June 8, 2023

    Maintenance

    September 22, 2023

    5.8.0

    March 22, 2023

    Rapid

    5.7

    5.7.1

    January 30, 2023

    Maintenance

    June 13, 2023

    5.7.0

    December 13, 2022

    Rapid

    5.6

    5.6.1

    September 20, 2022

    Maintenance

    February 10, 2023

    5.6.0

    August 10, 2022

    Rapid

    5.5

    5.5.2

    May 30, 2022

    Rapid

    November 30, 2022

    5.5.1-3

    July 26, 2023

    Maintenance

    April 13, 2024

    5.5.1-2

    June 8, 2023

    Maintenance

    5.5.1-1

    March 29, 2023

    Maintenance

    5.5.1

    April 13, 2022

    LTS

    2022 2023 2024 2025

    Version

    Q1

    Q2

    Q3

    Q4

    Q1

    Q2

    Q3

    Q4

    Q1

    Q2

    Q3

    Q4

    Q1

    Q2

    Q3

    Q4

    5.5.1

    5.5.1-1

    5.5.1-2

    5.5.1-3

    5.5.2

    5.6.0

    5.6.1

    5.7.0

    5.7.1

    5.8.0

    5.8.1

    5.9.0

    5.9.1

    5.9.2

    5.10.0

    5.11.0

    Kubernetes support

    The end of support for a Fusion release may extend beyond the end of support for a related Kubernetes version. In these cases, maintenance releases are performed to add a newer Kubernetes version that ensures Fusion support continues for the full term. A Fusion upgrade is required for maintenance releases.

    See the following for more information on the end of support dates for your Kubernetes version:

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    Definitions

    General Availability

    The date the release version was released is Generally Available to all clients.

    Support End Date

    Once the support end date is passed, Lucidworks Support asks the client to upgrade before offering any support.

    Lucidworks Fusion Product Lifecycle

    This policy is valid for Fusion 5.5.0 and earlier only. Starting with the release of Fusion 5.5.1, this policy is updated to the Lucidworks Version Support Lifecycle.

    Modern Policy

    The Lucidworks Modern Technical Support Policy covers Customer-hosted, cloud-native Fusion products available through subscription directly from Lucidworks or through resellers.

    Fusion Products covered by the Modern Policy

    Product Release Date End of Service

    Fusion 5.0.x

    September 11, 2019

    March 11, 2021

    Fusion 5.1.x

    March 12, 2020

    September 12, 2021

    Fusion 5.2.x

    August 24, 2020

    February 24, 2022

    Fusion 5.3.x

    November 18, 2020

    May 18, 2022

    Fusion 5.4.x

    April 23, 2021

    October 23, 2022

    Fusion 5.5.0

    March 18, 2022

    September 18, 2023

    Enterprise Policy

    The Lucidworks Enterprise Lifecycle Policy covers Customer-hosted, server-based Fusion products available through subscription or a perpetual licensing model.

    App Studio Products covered by the Enterprise Policy

    Product Release Date End of Mainstream Support

    App Studio < 4.2.6

    N/A

    September 1, 2020

    App Studio Enterprise 4.5

    August 16, 2019

    August 16, 2021

    App Studio Enterprise 4.6

    September 27, 2019

    September 27, 2021

    App Studio Enterprise 4.7

    November 07, 2019

    November 07, 2021

    App Studio Enterprise 4.8

    January 13, 2020

    January 13, 2022

    App Studio Enterprise 4.9

    January 30, 2020

    January 30, 2022

    App Studio Enterprise 4.10

    March 12, 2020

    March 12, 2022

    App Studio Enterprise 4.11

    July 21, 2020

    July 21, 2022

    App Studio Enterprise 4.12

    September 16, 2021

    September 16, 2023

    App Studio Enterprise 4.13

    September 16, 2021

    March 16, 2024

    Fusion Products covered by the Enterprise Policy

    Product Release Date End of Mainstream Support

    Fusion 4.0.x

    February 22, 2018

    February 22, 2020

    Fusion 4.1.x

    July 17, 2018

    July 17, 2020

    Fusion 4.2.0

    March 1, 2019

    March 1, 2021

    Fusion 4.2.1

    April 8, 2019

    April 8, 2021

    Fusion 4.2.2

    May 20, 2019

    N/A (release pulled)

    Fusion 4.2.3

    June 28, 2019

    June 28, 2021

    Fusion 4.2.4

    September 3, 2019

    September 3, 2021

    Fusion 4.2.5

    October 22, 2019

    October 22, 2021

    Fusion 4.2.6

    April 1, 2020

    April 1, 2022

    Fusion 4.2.6-SP3 (requires Extended Support entitlement)[1]

    June 27, 2022

    Release date of next service pack

    Attivio Support

    All Attivio releases will reach End-of-life (EOL) in December 2023. At that time, all Attivio Products will be terminated. For assistance planning for your future requirements, please contact your Customer Success representative.

    Product Release Date End of Life

    Attivio 4.3.x

    December 2014

    December 2018

    Attivio 4.4.x

    July 2016

    September 19, 2019

    Attivio 5.2.6

    January 2017

    January 31, 2022

    Attivio 5.5.x

    July 2017

    December 31, 2023

    Attivio 5.6.x

    October 2019

    December 31, 2023


    1. Extended Support program duration and terms are defined by the Extended Support contract. Please reference the Extended Support section of your contract or contact your account representative for details.