Manage Administrative Users

As a Lucidworks Cloud administrator, you can manage other administrators who can access your Site Search apps.

The Lucidworks Cloud account owner has the Owner role. The account owner has Admin permissions across all apps in your subdomain, and can edit site-wide configurations. You can create additional account owners who have the same permissions.

User roles

When a user accepts an invitation to use a Site Search app, the user has the role Admin and becomes an administrator of the app.

Note
For Site Search, the User role is not used, though it is still present. Don’t revoke the Admin role for a user (to give the user the User role). Users with the User role can’t run a Site Search app. End users can search through embedded Site Search modules and in apps that use the Search API, without needing to be users of the Site Search app.
Per-app roles Site-wide role

User

Admin

Owner

  • Not used

  • Use apps

  • Invite new users

  • Change a user’s role

  • Create apps

  • Configure apps

  • Delete apps

  • Use apps

  • Invite new users

  • Change any user’s role site-wide

  • Configure any app site-wide

  • Delete any app site-wide

Add administrators

Each app can have any number of administrators. When you add a user, the new user’s initial role is Admin.

To add a user to an app as an administrator
  1. Open your dashboard at https://lucidworks.cloud/dashboard.

  2. Scroll to the app to which you want to add a user.

  3. Click People and Permissions:

    Manage users

    Here you can see all existing users for this app.

  4. Click Invite People.

    The Add People to Site Search page appears:

    Add People

  5. Enter email addresses for the users you want to add.

  6. Click Confirm Invites.

    A confirmation screen appears, displaying the email addresses you entered:

    Add People

  7. Click Send Invites.

    An invited user receives an email message with a link to activate the new account, create a profile, and choose a password.

Re-send a user’s invitation

If you need to re-send an invitation to a new user, follow these steps:

To re-send an invitation
  1. Open your dashboard at https://lucidworks.cloud/dashboard.

  2. Scroll to the app to which you want to add this user.

  3. Click People and Permissions.

    Manage users

  4. On the People and Permissions page, locate the user and click the More Actions icon (More Actions) in the Actions column.

  5. Select Resend Invite Email.

Reset a user’s password

If you need to reset a user’s password, follow these steps:

To reset a user’s password
  1. Open your dashboard at https://lucidworks.cloud/dashboard.

  2. Scroll to the app to which the user belongs.

  3. Click People and Permissions.

    Manage users

  4. On the People and Permissions page, locate the user and click the More Actions icon (More Actions) in the Actions column.

  5. Select Reset Password. Lucidworks Cloud sends a Lucidworks Cloud Password Reset email.

  6. The user clicks the Reset Password button in the email.

  7. The user enters and confirms a new password, and then clicks Reset Password.

Change your own password

If you decide to change your password:

To change your own password
  1. In the upper right, click your name, avatar, or the dropdown triangle dropdown triangle beside your name, and then click My Profile.

  2. Next to Password, click Change.

  3. Enter your current password and your new password, confirm your new password, and then click Update.

Reset your forgotten password

If you forget your own password and need to reset it, follow these steps:

To reset your forgotten password
  1. Open the Sign In page at https://lucidworks.cloud/signin.

  2. Enter your email address, and then click Sign In.

  3. Click Forgot Password?.

  4. On the next page, your email address is automatically added in the form. Click Send Password Reset Email.

  5. You’ll receive an email that contains a link to reset your password.

Remove an administrator from an app

De-activating a user’s account revokes the user’s Admin access to a search app. After removal, the user can only become an Admin again with an invitation from an admin or account owner.

If you remove a user from all of their apps, their account information remains in the system. If you add the user to another app, they do not need to enter their account information or create a password again.

To remove a user from an app
  1. Open your dashboard at https://lucidworks.cloud/dashboard.

  2. Scroll to the search app from which you want to remove the user.

  3. Click People and Permissions.

    Manage users

  4. On the People and Permissions page, locate the user and click the More Actions icon (More Actions) in the Actions column.

  5. Select Remove From App.

Add account owners

An account owner has site-wide permissions to:

  • Use apps

  • Invite new users

  • Change any user’s role site-wide

  • Configure any app site-wide

  • Delete any app site-wide

A user must already exist in Lucidworks Cloud in order to become an account owner. If the user doesn’t already exist, add the user first.

To add an account owner
  1. Open your dashboard at https://lucidworks.cloud/dashboard.

  2. Scroll down to Account Owners and click Manage.

    Manage Account Owners

  3. In the search field, enter the email address of the Lucidworks Cloud user that you want to designate as an account owner.

  4. Next to the user’s name, click Make Account Owner.

    Make Account Owner