Configure Zendesk Authentication

The Zendesk connector uses the Zendesk REST API to retrieve tickets and their associated comments and attachments from a Zendesk repository.

The Zendesk user must have administrator privileges in order to retrieve all tickets and associated information. All communication with the Zendesk API is encrypted with SSL.

A Zendesk datasource must be configured with the following properties:

  • Authentication Key - username or email

  • Authentication Value - the password or API token

  • Token Auth - a flag to indicate whether the auth key/value should be treated as username/password or email/token

  • Base URL - the API url to an instance of the Zendesk API

  • Organization ID - set to restrict indexing to only tickets that belong to the Organization