Fusion Connectors

Version 5.3

ServiceNow Connector Configuration Reference

Table of Contents

The ServiceNow Datasource retrieves data from ServiceNow repository via the ServiceNow REST API. ServiceNow records are stored in named tables.

Configuration

The account used to crawl needs to have the personalize_dictionary role in addition to READ access to the following System Tables:

  • Crawl

    • sys_dictionary

    • sys_glide_object

    • sys_db_object

  • Recrawl

    • sys_audit_delete

  • Sec trimming:

    • sys_security_acl_role

    • sys_group_has_role

    • sys_user_grmember

    • sys_user_has_role

When entering configuration values in the UI, use unescaped characters, such as \t for the tab character. When entering configuration values in the API, use escaped characters, such as \\t for the tab character.

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