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      ServiceNow Connector Configuration Reference

      Table of Contents

      The ServiceNow Datasource retrieves data from ServiceNow repository via the ServiceNow REST API. ServiceNow records are stored in named tables.

      Configuration

      The account used to crawl should have READ access to the following System Tables:

      • Crawl

        • sys_dictionary

        • sys_glide_object

      • Recrawl

        • sys_audit_delete

      • Sec trimming:

        • sys_security_acl_role

        • sys_group_has_role

        • sys_user_grmember

        • sys_user_has_role

      When entering configuration values in the UI, use unescaped characters, such as \t for the tab character. When entering configuration values in the API, use escaped characters, such as \\t for the tab character.

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