Never Null

Never Null is a cloud-based service that complements your existing search platform to provide relevant results for queries that would otherwise produce zero results or under-performing results. It uses deep learning and semantic vector search to produce relevant search results that you can use to replace your "0 results found" page or augment the results from your own search platform. With Never Null, your customers can find relevant products even when they misspell their query terms or use terms that have no exact matches in your product catalog.

For example, imagine that a customer enters "dvdplayr" instead of "dvd player". A keyword search may return no results, but Never Null can still provide relevant results:

You can transparently replace the null results with Never Null results, or present the Never Null results as alternative "Did you mean…​" results.

Never Null provides the most relevant results based on semantic meaning and historical user behavior, not just keywords. When you query Never Null, you are not querying your product catalog or your signals catalog; you’re querying a data model that is trained to predict which results will engage your customers.